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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 23, 2026FAQ52How do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on Oct 30, 2023Updated on Feb 9, 2026FAQ292How do I enable camera and photo access to upload required documents?
Next, return to Privacy & Security, select Camera, and enable permissions for the OKX app.Huawei Open your phone's Settings > Apps > App Management > OKX > Permissions, then enable Storage and Camera permissions.VIVO Open your phone's Settings > Apps > App Management > OKX > Permissions > Set Camera and Photos & Videos to Allow full access, then complete the setup.Xiaomi Open your phone's Settings > App Settings > OKX > Permission Management > Set Camera and Photos & Videos to Always allow.Published on Jan 27, 2025Updated on Feb 1, 2026FAQ11,588Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on Sep 5, 2023Updated on May 13, 2026FAQ11,570How can you protect yourself from a phishing attack?
They're also known for sending out the phishing link via SMS, accompanied by a message that requests the targeted user to upgrade their identity verification level, which leaks their account info to the phishing link. Once the account password and other information is leaked, the assets in the user account will be quickly transferred away.3. How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses.Published on Aug 17, 2023Updated on Apr 17, 2026FAQ3,736How do I protect myself from new types of phone scams?
Once you interact with these links, your personal information may be leaked at best, and your assets could be stolen at worst. Always verify the source of any link in every situation to avoid losses caused by curiosity or misplaced trust. 3. Never disclose your personal account information OKX has never authorized or entrusted any third-party organization or individual to contact users by phone or through group chats.Published on Mar 21, 2025Updated on Feb 4, 2026FAQHow do I secure my MPC wallet?
All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.Published on Aug 22, 2023Updated on Nov 17, 2025FAQ433OKX to list perpetual futures for JELLYJELLY crypto
., video sharing and editing) through its planned video app, with priority access for token holders Asset name: Jelly-My-Jelly Ticker: JELLYJELLY Website: https://www.jellyjelly.com/ Features Details Underlying JELLYJELLY/USDT index Settlement crypto USDT Face value 100 Price quotation 1 JELLYJELLY value calculated in USDT equivalent Tick size 0.00001 Leverage 0.01-20x Funding fee Clamp(MA([(Best bid + Best offer) / 2 – Spot index price] / Spot index price – Interest), -1.5%, 1.5%), Interest = 0Published on Mar 26, 2025Updated on Feb 9, 2026AnnouncementsNew min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on Jul 6, 2023Updated on Nov 17, 2025AnnouncementsHow do I manage BRC-20 assets in OKX wallet? (app)
If they are lost or leaked, your assets may be at risk of being stolen. Please make sure to back up your seed phrases and private keys properly and keep them secure at all times. 2. How to import a BTC wallet? If you already have a BTC wallet, you can import it into the Web3 Wallet using a seed phrase or private key. Open the Web3 Wallet, select Wallet management > Add wallet > select Import wallet, then enter your seed phrase or private key to complete the import. 3.Published on Aug 22, 2023Updated on Apr 16, 2026FAQ1,489What can I do if my device is running in an unsafe environment?
It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats. For this reason, when the OKX app detects that your device is rooted, you will receive a security prompt to help prevent the loss of assets.What should you do?Published on Jan 19, 2023Updated on Feb 12, 2026FAQ301How do I use the block function in P2P trading?
On the App: Open the OKX App and go to P2P trading > Orders Tap the Report button Select the counterparty you want to report > Choose a report reason Tap Next > Fill in the details and upload image or video proof > Submit On the Web: Go to Buy crypto > P2P trading > My orders Tap Report a user > Select the counterparty you want to report > Choose a report reason Select Next > Fill in the details and upload image or video proof > SubmitFollow functionHow do I follow a user or merchant?Published on Aug 11, 2023Updated on May 5, 2026FAQ251How do I sell crypto on OKX P2P trading?
You can watch the video tutorial from your OKX App > P2P trading > Profile > P2P guide.Where can I check my P2P sell orders? With the sell order placed, you must wait for the buyer to make a payment to your bank or wallet account. When they've completed their payment, you'll be able to check them by following the steps below.Published on Aug 22, 2023Updated on May 15, 2026FAQ7,642OKX CeFi Annual Report 2023 announcement terms and disclaimers
OKX disclaims all responsibility for data leaks or consequences arising from third parties acquiring the data through any means. By default, users who browse and review the annual report have read and understood the terms and disclaimer of the report . This annual report doesn't constitute or shall not be considered a recommendation to deal in any products or investment advice.Published on Dec 29, 2023Updated on Nov 17, 2025Announcements1OKX messaging upgrade on Apr 23, 2024
This includes all text messages, photos, and videos. If you need the chat history, please raise a dispute or a help ticket for our customer support team to help you. What do I need to do? Update your app to the latest version after April 23, 2024, 20:00 UTC. As all chat history before the update will be deleted, remember to take screenshots as proof. Try to complete all ongoing P2P orders before the update.Published on Apr 18, 2024Updated on Mar 18, 2026Announcements