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Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 202634Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on Oct 16, 2024Updated on Oct 24, 202557How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on Apr 21, 2026Updated on Apr 30, 20261Passkey FAQ
To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes. When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region?Published on Mar 19, 2025Updated on Mar 4, 2026126How do I find the Marketcap feature?
Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on Feb 27, 2025Updated on Sep 10, 20256How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select thePublished on Mar 4, 2025Updated on Sep 10, 202515How do I find supported crypto and networks?
Before making deposits or withdrawals, you can check the supported crypto and networks on the website in two ways to avoid issues with transactions not being completed.On the webMethod 1: Check from the deposit or withdrawal page Open the OKX website, select Asset > Deposit/Withdraw. Choose your crypto from the dropdown. Select the network dropdown to view all supported networks. Note: some crypto, like SOL, only support a single network.Published on Jan 28, 2025Updated on May 4, 202614How do I find my held positions?
You can cancel spot orders or transfer more assets to your trading account.Published on Mar 20, 2023Updated on Apr 27, 202617How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on May 19, 2025Updated on Apr 27, 202667What can I do if I trigger risk control?
Why am I still asked to submit additional materials after my initial submission? Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.6. How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7.Published on Sep 13, 2023Updated on May 14, 20261,817How do I find my user ID (UID)?
Keeping your user ID handy can simplify many processes, allowing you to access assistance and platform features without delays.On the app Select the Menu option on the corner to be redirected to the User Center on the app Proceed to tap on the menu option Select the Account settings option at the top Load the info of your profile by selecting the Profile and settings option You'll see your UID info displayed within the Profile section on the User Center page, and the Copy option to copy it Your UIDPublished on Mar 20, 2025Updated on Apr 27, 2026201OKX wallet FAQ
But you can remove it from the wallet. If you want to remove one of the derived accounts created/imported with a seed phrase, you need to remove the entire wallet from your device and import it with the seed phrase again. If you want to remove the wallet imported with private keys, you can remove the wallet.7. Why can't I find a specific crypto in my OKX Wallet, and how can I add it?Published on Aug 24, 2023Updated on May 13, 20262,951How can I troubleshoot web or app issues?
Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them. Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on Feb 11, 2026Updated on Apr 16, 202612How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on Aug 21, 2023Updated on Mar 3, 202612,207How can I do futures grid trading?
The platform currently supports USDT futures in all currencies, as well as USDC futures and coin-based futures in some currencies.How do I determine when to use a futures grid? A futures grid is designed for volatile arbitrage. You can consider using a futures grid when you anticipate long-term market fluctuations within a certain price range.How do I place a futures grid order?Published on Mar 20, 2023Updated on Mar 16, 202666