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Why can’t I withdraw funds?
This restriction is automatically removed after 24 hours.New withdrawal lock If the New address withdrawal lock is enabled, withdrawals to newly added allowlisted addresses aren't allowed for 24 hours. You can disable this feature in Address Book > Address settings (mobile and email verification required), or wait 24 hours before withdrawing.Published on Aug 27, 2025Updated on May 4, 2026123How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Apr 6, 20267,033Default subscribe rules
Example: you buy BTC > your 24-hour timer starts > then you convert BTC 2 hours later > your 24-hour timer starts over. Following enrollment, the crypto held in your Funding account will be placed in an Earn offer when an offer becomes available. Even if no offer is available, all crypto will remain in the Earn program until a user unenrolls.2. Redemption You can redeem your crypto at any time. You'll receive the redeemed crypto immediately.Published on Sep 5, 2023Updated on Feb 11, 2026182How do I change my authenticator app?
[Image] [Image] Note: Withdrawals and C2C selling are not allowed within 24 hours after modifying the authenticator app (Google). App Open the OKX App homepage, tap the icon in the upper right corner to enter your profile — [Security Settings] — [Authenticator App] (Google); [Image row: How to modify the authenticator app?Published on Sep 11, 2023Updated on May 7, 2026How do I change my login password?
and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24Published on Aug 22, 2023Updated on May 9, 202619,658How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on May 5, 20264,123What's the current status of the temporary account security measure?
For a period of 24 hours following any of the changes made to the security settings, as described above, you'll be unable to: Create or edit sell ads (highlighted at the top of the marketplace; this premium placement provides the highest visibility and credibility in our P2P trading marketplace, which can drive more traffic.Published on Jul 4, 2024Updated on Mar 24, 2026160Crypto gift FAQ
When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. Note: if you reset or update your password, email address, phone number, authenticator app, passkey, or other security settings, you won't be able to send crypto gifts for 24 hours. The restriction lifts automatically once the 24-hour period ends. For more detailed information, please refer to the OKX Terms of Service.Published on Sep 26, 2024Updated on May 9, 20261,105How do I reset Two-factor authentication (2FA)?
[Image row: What to do if phone/email/authenticator app is unavailable 3] Kind Reminder: For your asset security, after resetting or changing your phone/email, withdrawals (including internal transfers and sending gifts) and C2C selling will be disabled for 24 hours. For more details if facial recognition fails, please refer to: What should I do if facial recognition cannot pass?Published on Sep 15, 2023Updated on May 8, 20262How do I change my login password?
For your asset security, after modifying or resetting your login password, a 24-hour withdrawal and C2C selling restriction will be triggered. Please proceed with caution. 2.Published on Aug 22, 2023Updated on May 7, 20262Learn & Earn Campaign that is only for Turkish users event rules
If all event rewards are distributed before the event ends, the event will end early.Terms & Conditions The promotion starts on 24 October, 2023 (10:00 UTC+3) and ends on 14 November, 2023 (23:59 UTC+3).Published on Oct 24, 2023Updated on Feb 9, 202637How do I create passkeys? (app)
Select the edit icon to rename your passkeyReset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically. If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply.Published on Aug 16, 2023Updated on May 1, 202613,198Sub-account update methods and FAQ
After a sub-account is created, it inherits the main account's fee tier after 24:00 on the same day and applies the main account's fee rate starting 24:00 the next day. Note: the main account’s customer level is determined by asset holdings or trading volume over the past 30 days. Customers are classified as Lite users or VIP members, and this level determines the trading fees applied on the next trading day.Do sub-accounts participate in commission rebates? Yes.Published on Sep 29, 2024Updated on Mar 13, 202618How do I link an authenticator app?
For your security, withdrawals or P2P trading will be disabled for 24 hours after your authenticator app is reset.Published on Aug 29, 2023Updated on Apr 16, 202616,260Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on Feb 29, 2024Updated on Feb 12, 2026217