Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.

If you are the real-name holder but facial recognition fails, please try the following methods: Make sure you have enabled OKX App permissions to access your photo album and camera. Update the OKX App, restart your phone, and clear the phone cache (latest Android version: 6.75.1, iOS: 6.75.0). Switch your network environment (switch from Wi-Fi to 4G/5G network).