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How do I download a P2P order receipt?
Select Download option to proceed to the next phase You can also click Download on the order detail page. Select Download button to proceed to the next phase Once the download is completed, check the Downloaded section of your browser to see if the download was successfulPublished on Dec 17, 2024Updated on Apr 24, 202674How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on Nov 6, 2024Updated on May 5, 202692How do I download / update the OKX Wallet app?
Q: How do I download the OKX Wallet app? Android: Search for "OKX Wallet: Crypto & Web3" on Google Play, or visit the OKX Wallet website at https://web3.okx.com/zh-hans/download to download manually. iOS: Search for "OKX Wallet: Crypto & Web3" on the App Store using an Apple ID from a supported region. If the app appears, tap to download and install it. If it doesn't show up, the app isn't available in your region yet — we're continuously expanding to more regions and appreciate your patience.Published on Apr 22, 2026Updated on May 7, 20264How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud? If you choose to back up your wallet with iCloud or Google Drive, you'll store your wallet's seed phrase safely in your iCloud, Google Drive or Huawei Cloud. To back up your wallet with iCloud, Google Drive or Huawei Cloud, you need to set a password to protect your seed phrase.Published on Jan 12, 2023Updated on Mar 2, 20269,621What's OKX Web3 wallet?
Cloud back up: if you choose to back up with Cloud, your wallet's seed phrase will be securely stored in iCloud, Google Drive, or Huawei Cloud. To back up your wallet using these services, you must set a password to protect your seed phrase. This password will be required when restoring your wallet. Each Apple ID, Google account, or Huawei ID is linked to a single backup password. If you back up another wallet, you'll need to verify the previously set password.Published on Sep 5, 2023Updated on Mar 12, 2026101,690How do I link an authenticator app?
For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?Published on Aug 29, 2023Updated on Apr 16, 202616,267How do I secure my MPC wallet?
It's highly recommended to back up your Share 3 to your device's cloud (iCloud, Google Drive, or Huawei Cloud) to prevent the loss of your assets. To back up your Share 3 data, go to your device's cloud service and set your password for encryption. Share 3's data will be uploaded to your device's cloud and it'll be removed from your device to secure your private key shares.Published on Aug 22, 2023Updated on Nov 17, 2025430What should I do if facial recognition fails?
If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process. Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.Published on Oct 11, 2024Updated on Apr 30, 2026487What is AA Smart Account?
Supported import methods include: Keyless wallet recovery Cloud backup restore (iCloud, Google Drive, or Huawei Cloud) Seed phrase Private keyStep 2: How your AA Smart Account is retrievedCase 1: Keyless wallet or private key wallet If your AA Smart Account was created under a keyless wallet or a private key wallet, it will be automatically retrieved after the wallet is imported, as long as the AA Smart Account has a balance.Case 2: Seed phrase wallet If your AA Smart Account was created under aPublished on Sep 4, 2023Updated on May 6, 20266,103How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on Jan 26, 20261,001How do I check my deposit progress?
To view deposit history beyond the past year, you can download your funding history on the web from Assets > Order center. You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals.Published on Aug 13, 2023Updated on Apr 15, 20268,915How do I change my login password?
Note: If you need instructions for downloading the latest Android App, you can click the download tutorial link below. Other download methods (Web) 1. Resetting Password on the App On the App login page, enter your mobile number, click [Next], select [Forgot Password] to reset your password. Follow the on-screen instructions to enter a new password and complete the verification, then click [Confirm]. [Image] 2.Published on Aug 22, 2023Updated on May 7, 20262How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on May 9, 202613,883How do I create/import an OKX wallet?
Getting started on App Go to our website and select Download app. Alternatively, you can also search OKX on the App store or Google play. Select Download app at the top right corner How do I create a new OKX wallet or import an existing OKX wallet? Creating a new OKX wallet or importing an existing OKX wallet is simple and hassle-free.Published on Aug 24, 2023Updated on May 8, 20263,869How do I reset Two-factor authentication (2FA)?
If the page prompts that your App version is too low, please refer to the articles below to download and update the App, then try again: FAQ about Downloading the Android App (with links) How to Download and Register on OKX (App/Web) Scenario 2: You are logged in [Image] Open the App homepage, tap the top left to enter your profile --- Account settings --- Security --- Email Verification --- Change Email Address.Published on Sep 15, 2023Updated on May 8, 20263