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Why am I asked to confirm my personal details again?
They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on Mar 19, 2025Updated on Oct 15, 2025148P2P ad requirements (all other currencies)
other currencies Fiat Default Ad Type User Level Min Account Age Min Completed Orders Min Users Traded Min Completion Rate Min Buy Order Total Min Sell Order Total Min Net Trade Amount Max Liable Orders All currencies not mentioned before 1 Buy Lite 30 days 10 5 80% 10 15 500$ 100 2 Sell Lite 0 0 0 0 0 0 0 9999 3 Buy Super 0 0 0 80% 0 0 0 9999 4 Sell Super 0 0 0 0 0 0 0 9999 5 Buy Diamond 0 0 0 80% 0 0 0 9999 6 Sell Diamond 0 0 0 0 0 0 0 9999Published on Aug 28, 2023Updated on Dec 18, 2025157How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,942Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.Published on Oct 21, 2024Updated on Feb 11, 202693I haven't received the verification code
Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead. Our official website is https://www.okx.com/ (copy the link and open it in your browser).Published on Aug 16, 2023Updated on May 14, 202633,091How do I turn on and sync multiple charts on a screen?
Note: the multiple-chart sync feature is available on the web version only.Published on Aug 9, 2024Updated on May 14, 202630How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on Oct 23, 2024Updated on Feb 12, 202619OKX contract voucher and usage rules
can I find it?Published on Aug 15, 2023Updated on Mar 24, 2026626USDG rewards program FAQ
Please update your app to version 6.142.0 or later to participate in this program. 6. Am I eligible to join the USDG rewards campaign? To participate in the USDG rewards campaign, you must: Complete identity verification, Connect your wallet to your Exchange account, and Be located in a region eligible for the campaign. Remaining connected ensures continuous reward accrual.7. Which network are the USDG rewards eligible for? Rewards are currently available only for USDG held on X Layer.8.Published on Oct 13, 2025Updated on May 14, 2026476What's USDT0 and how do I use it?
Unlike regular USDT which exists in fragmented versions across different blockchains, USDT0 creates a single canonical version that works seamlessly across multiple Layer 2 networks.Published on Sep 12, 2025Updated on May 15, 202628Passkey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026126Pay Passkey FAQ
This Passkey is essential for authorizing all Pay mode transactions, acting as a secure signature unique to you. It's worth noting that for your security, we can't access, generate, or modify your Passkey in any way.How do I create a Pay Passkey? A Passkey is created automatically when you set up a Pay account. You need to log into cloud services for backup during Passkey creation.Published on Apr 28, 2025Updated on May 15, 2026188What's P2P price widget?
Select the widget to load the marketplaceAndroid version Long press on the screen Select Widget at the bottom of the screen Scroll over and locate OKX Select the P2P Crypto Prices widget type and select Add Widget Your homepage is now customized!How do I edit the P2P widget?Published on Sep 22, 2025Updated on Nov 17, 202526Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Apr 6, 202614