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What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on Jul 2, 2025Updated on Nov 17, 2025169What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on Apr 10, 2025Updated on Mar 16, 2026624How does the P2P marketplace ads recommendation logic work?
Order cancellation rate ≈ 0 Transacted with a high number of users in the past 30 days Favorite rating and good feedback rating ≈ 99% Blocking rate / negative feedback ≈ 0 Average release crypto time or average payment time < 120s Order completion rate ≈ 99% Risk grade = no risk3. How can I create an ad with a higher rank in the marketplace?Published on Aug 24, 2023Updated on Mar 16, 202624How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Nov 17, 202565How can I boost my OKX P2P ads completion rates?
Good feedback rating = 99%? Average release crypto time <120s? These factors define a high-quality merchant. Craft ads with higher rank: your ad is more than a promotion; it's a signal. Set attractive prices, maintain good P2P behavior, and watch your ad climb to prominence. We're always here for you: questions? Uncertainties? Contact us via the chatbot here. You're never alone on this journey.Published on Apr 18, 2024Updated on Mar 24, 202656Why do I need to complete an identity re-verification during the service update? (LATAM)
I made a mistake when selecting my country of residence during verification. How do I correct it? If you selected the wrong country, you can try to correct it by going to Profile > Country or Region > Change region.If the system does not allow you to make the change on your own, don't worry.Published on Apr 23, 2026Updated on Apr 30, 2026How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Apr 17, 2026202How do I register an account on OKX?
Example use case: A user might be a citizen of Country A but living in Country B. What determines their eligibility to use our platform is Country B (residence) and whether we support operations under the legal entity for that jurisdiction — not just their citizenship status.How do I sign up using a referral code? You can sign up using either: a referral link shared by a friend, or a referral code entered during registration.Published on May 23, 2024Updated on Apr 27, 202627,758A beginner's guide to identity verification
This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.5.Published on Sep 25, 2023Updated on Apr 30, 20266,470Google Pay – Additional Terms
Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted. If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202513What is OKX DEX Aggregator+?
RWA tokens (such as tokenized stocks and gold), major tokens, stablecoins, meme tokens, and other tokens may all be supported based on price comparison results. Larger trades are more likely to be eligible. Note: tokens flagged as honeypots or malicious assets will not be routed through Intent Swap.What are the fees for Intent Swap? Intent Swap uses the same fee structure as standard OKX DEX Aggregator+ trades. There are no additional fees for using Intent Swap.FAQIs Intent Swap safe? Yes.Published on Apr 20, 2026Updated on Apr 30, 202611How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on Sep 25, 2023Updated on May 6, 202631,324Why did my identity verification fail?
Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on Sep 5, 2023Updated on May 13, 202611,570How can I switch the site to my preferred language?
Our goal remains to offer a localized language experience in every supported country once this becomes possible. Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Account Settings.Published on Jan 15, 2026Updated on May 14, 202627OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Jan 8, 2026371