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How can I prevent high-risk transaction behaviors such as Ponzi schemes, purchasing tokens on behalf of others, and money laundering?
What does buying cryptocurrency on behalf of others mean? Buying cryptocurrency on behalf of others refers to purchasing digital assets for someone else through P2P trading or other peer-to-peer trading channels.2. What are the risks of buying cryptocurrency on behalf of others? Buying cryptocurrency on behalf of others essentially means handling or transferring funds for someone else.Published on Mar 17, 2023Updated on Jan 30, 2026528Do I need to pay fees for deposit and withdrawal?
The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.Published on Jun 1, 2023Updated on Mar 16, 20265,598P2P sell crypto FAQ
This means you can't use someone else's payment account or a non-verified payment method. This requirement helps ensure transaction security and regulatory compliance.6. What should I do if the buyer selected Paid, but I haven’t received the payment? If you don’t receive the payment in 5 minutes after the counterparty selects Paid, you can submit an appeal. If the buyer doesn’t confirm receipt within 1 hour, you can appeal.Published on Sep 1, 2023Updated on Apr 24, 20261,118How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on May 9, 2025Updated on Mar 4, 2026323How can I handle a failed DEX trade in my Web3 wallet?
Beware of scams: If someone is guiding you to buy this token and you are currently unable to sell it, there may be a risk of fraud. Please stay alert and promptly contact your local law enforcement authorities for assistance in attempting to recover your losses. Tip: DApp projects are developed by third-party platforms and are not official products of this platform.Published on Jul 23, 2025Updated on Apr 6, 202613How do I protect myself from new types of phone scams?
If you receive a call from someone claiming to be OKX official or falsely claiming to be cooperating with OKX and inviting you to join WeChat groups, Telegram groups, or other third-party chat tools, please verify their identity immediately through official OKX channels (here). Note: Official customer service will only contact users through the in-app voice function. We will not proactively reach out via mobile phone calls, SMS, or any external platforms.Published on Mar 21, 2025Updated on Feb 4, 2026A beginner's guide to identity verification
Can someone else contact customer support on my behalf about my account or identity verification? No. For security and privacy reasons, we can only discuss account-related or identity verification information with the actual account owner. If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on Sep 25, 2023Updated on Apr 30, 20266,470OKX NFT FAQ
If someone makes a higher offer than the current bid, the precious one will get canceled and can't be restored. On top of that, people need to make a deposit when they make offers on CryptoPunks, and they'll get the money back if their offers get canceled. Lastly, when you have the highest offer on CryptoPunk, you can also buy it directly instead, and your previous bid will get canceled automatically.6. Does OKX NFT Marketplace support ERC-1155? Yes, it does.Published on Jan 5, 2023Updated on Jan 27, 2026553What are Source of Funds (SoF) and Source of Wealth (SoW)?
Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance. For example, if you have multiple sources of wealth but the largest portion of your personal wealth comes from your salary, you only need to select Employment Income as your source of wealth.Published on Dec 24, 2024Updated on May 13, 2026821Common scam tactics
Note: if someone you've never met in person is directing you to move funds on OKX or any other platform, stop immediately and contact OKX Assistant. For example, someone on Instagram gets a message from a stranger. The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram. In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea.Published on Sep 28, 2023Updated on May 14, 20262,684Pay FAQ
When someone sends you USDC, USDG or USDT, you'll get an instant push notification from the OKX app, letting you know the funds are on their way. If the sender shares a payment link via SMS or email, clicking the link will take you directly to our app download page (if you don’t have it yet), allowing you to access your funds. Note: Before you can claim or use the funds, you must complete identity verification.Published on Apr 28, 2025Updated on May 14, 20262,418What's a private key/seed phrase?
Exposing it means losing all assets at that address. Don't manually copy your private key — 64 characters is easy to get wrong. Use the wallet's backup feature instead. If you only need to back up the whole wallet, your seed phrase is enough — you don't need to export each private key individually. If your private key is lost and the wallet is deleted, the assets on that address can't be recovered.Where do I find seed phrases and private keys in my OKX wallet?Published on Aug 24, 2023Updated on May 9, 20262,932What's the Verification Ads feature?
User places an order: when someone places an order on a Verification Ad, a pop-up window will list the merchant’s additional verification requirements. Chat and confirm: after placing an order, you'll be redirected to IM chat to receive confirmation from the counterparty. If you change your mind and decide not to proceed with verification, you can still cancel the order — and it won’t affect your completion rate.Published on Jul 26, 2024Updated on Nov 17, 202558How do I use the block function in P2P trading?
If you’ve had an unpleasant experience trading with someone, you can block that particular user. Here are the available block functions: Block functionHow do I block a user or a merchant? On the App: In P2P trading > Orders, select the user you want to block. In the user's or merchant's profile, select more icon > My profile > Settings > Blocked. Select Block if you no longer wish to trade with the user or merchant 3. A pop-up window with reasons for blocking will appear on the screen.Published on Aug 11, 2023Updated on May 5, 2026251What's Leaderboard?
Even as a lead trader – someone who shares their trades publicly and is visible on the leaderboard, you're free to follow top-ranked traders. It’s a great way to observe their strategies, refine your own approach, and draw inspiration from real performance data.2. Is my personal information shared on the leaderboard? No, your personal information remains private. Only trading-related metrics are publicly visible, including: PnL %, PnL, Assets, Win Rate, Drawdown, and open positions.Published on Apr 25, 2025Updated on Jan 2, 20266