Facial recognition is required for login, security setting changes, and identity verification. If verification fails, check the following:1. Environment issuesLighting conditions Complete verification indoors with stable, even lighting. Avoid strong backlight or direct sunlight.Network connection If the page is unresponsive or verification fails, switch your network. Try another Wi-Fi connection...

We also provide a variety of marketing materials, including banners, links, and landing pages to help you grow your audience.Why should I be part of this affiliate program? Overall, our affiliate program is a great choice for anyone looking to promote a reputable cryptocurrency exchange. With our wide range of trading products, generous commission rates, and marketing materials, it's a great way to earn money through referrals.

Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.

Your account may be restricted for one or more of the following reasons: Our risk system identified unusual or suspicious activity on your account We need additional information from you to continue providing services A periodic account review is required as part of our compliance obligationsWhat should I do if my account is restricted? If your account has been restricted, you don't need to take any action.

If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.

Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?

This may result in funds not being credited to the correct address. You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount,...

Traders who don't manage their capital efficiently properly and trade on margin can get liquidated.Why should I trade options on the OKX Liquid Marketplace? Our on-demand liquidity network, Liquid Marketplace, offers a powerful solution to these problems. It provides traders with access to deep liquidity, through an execution layer that automates trades and settlements instantly and off the order book.

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification...

If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time. If your...

It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?

If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?

If you don't wish to provide payment account's transaction details, you can trade with sellers who don’t require it.What should I do as a seller? You can share your concern with customer service agents and a specialist will follow up to verify whether the buyer's payment was made using the real name.

If the buyer is contactableOn the app: Go to P2P trading > Orders > Select the completed order in question > ChatIf the buyer is uncontactableOn the app: Go to P2P trading > Orders > Select the completed order in question > Dispute For more details on disputes, kindly refer to How to dispute when encountering issues during P2P trading? Note: When receiving payment, always check your...

Concept OverviewWhy You Should Back Up Your Seed Phrase or Private Key Backing up your seed phrase or private key is essential for protecting and managing your digital assets in a Web3 wallet.What is a Seed Phrase? A seed phrase (also known as a mnemonic phrase) is a set of randomly generated words, usually consisting of 12, used to back up and restore your wallet.