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Common scam tactics
For more details on the common working fraud, refer here. Scammers offer attractive promotions to lure the user to deposit a small amount of funds and earn attractive profit Some of the scammers will offer some easy, well-paying and flexible fake job opportunities which might include online marketing, data entry, product testing and others.Published on Sep 28, 2023Updated on May 10, 20262,676Common issues with authenticator apps
1. What is authenticator? What types of authenticators are included? The authenticator app verification code is generated by a third party dynamic password tool, working similarly to SMS dynamic verification. After linking, a dynamic verification code is generated every 30 seconds. The code can be used for security verification during login, withdrawals, modification of security settings, and...Published on Feb 17, 2025Updated on Feb 3, 202621How to fix common issues with DEX trading wallet passkeys?
If there's no label on your passkey, it means the passkey is currently limited to Exchange only transactions and can't be used for DEX.Published on Oct 1, 2025Updated on Jan 27, 20264,673How do I select the correct network for my crypto withdrawals and deposits?
A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on Aug 22, 2023Updated on May 6, 202621,470What should I do if I encounter problems sending assets from my OKX Wallet?
Both the cryptocurrency and the network must be identical on the sending and receiving sides.Pending confirmationReason: Transaction has not yet been confirmed on the blockchain If the transaction status remains Processing, it usually means the transaction has not yet been confirmed by miners. A common reason is that the selected gas fee is lower than the current network’s priority fee, resulting in a longer wait time.Published on Aug 11, 2025Updated on May 4, 202619How do I stay safe from phishing SMS using the name OKX?
These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate. Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users.Published on May 9, 2025Updated on Mar 4, 2026323OKX DEX FAQs
Common questions: The fee is deducted whether the transaction succeeds or fails, because validators have already spent resources processing it. This is a common mechanism across all public blockchains and isn't specific to OKX DEX. The priority fee shown in the interface is a reference value based on recent onchain conditions. The actual amount paid may differ slightly, since the fee market changes block by block.Published on Feb 5, 2026Updated on May 5, 202611What's OKX Security Assistant?
Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.Published on Jan 15, 2026Updated on Feb 13, 202635How do I use CeDeFi trading?
The supported tokens are subject to what is shown on the spot's trading page.Regarding slippage settings in DEX trading, does selecting a fixed 1% mean the slippage will always be 1%? If dynamic slippage is selected and set to 4%, does it mean the order can be executed as long as the slippage is within 4%? Slippage settings (including both fixed and dynamic options) define the maximum slippage tolerance. For example, selecting a fixed 1% means the actual execution slippage will not exceed 1%.Published on Sep 24, 2025Updated on May 9, 20267Why can't I join or claim rewards from a campaign?
If you trigger risk controls for a specific campaign, it doesn't necessarily mean you'll be restricted from participating in other campaigns. New campaigns are launched regularly, so please check the Campaign Center for additional opportunities.How long does it take to receive my campaign reward if I am eligible? The time it takes to receive your campaign bonus depends on the campaign type and its terms.Published on Jun 10, 2025Updated on May 10, 202614,613Passkey FAQ
When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.Published on Mar 19, 2025Updated on Mar 4, 2026125How do I change my login password?
password reset issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.Published on Aug 22, 2023Updated on May 9, 202619,658What should I do during or after a scam?
Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify? Find out the common scam tactics in this article.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.Published on Mar 11, 2024Updated on May 10, 2026749Building RFQs
If you need to broadcast to any more, please submit additional RFQsWhat do the tabs in the pre-defined strategies section mean? These sections sort pre-defined strategies based on the intended objective of the strategy.Published on Jun 30, 2022Updated on Apr 30, 202630Why didn't the TP/SL execute at the set price?
An order that fails to be placed means the position is not closed, leaving it exposed to liquidation. Note: Whether a TP/SL order is fully filled depends on multiple factors, including the trigger price type, order type, market volatility, order book depth, order quantity, and available margin. It is recommended to regularly review your TP/SL settings and adjust them based on current market conditions.3.Published on Nov 13, 2024Updated on Apr 20, 202611