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Buy crypto with cash (LATAM region) FAQ
Our Mexican and Colombian users are now able to purchase crypto directly using your local currency, in addition to P2P trading and on-chain deposits — and it's fast, simple, and secure. Whether you're using Mexican Peso (MXN) or Colombian Peso (COP), owning crypto is now easier than ever.How do I buy crypto with cash in Mexico or Colombia? Below is an example of the process using the Mexican Peso...Published on Mar 17, 2026Updated on Apr 30, 2026P2P featured ad policy (MENA region)
This policy outlines the eligibility criteria and selection process for featuring ads on our P2P marketplace. Featured ads are displayed at the top of the marketplace, offering increased visibility and potential for higher trading volume for eligible merchants.How can I be eligible for the P2P featured ad? Merchant Tier: only Diamond Merchants are eligible for featured ad. Performance Metrics:...Published on Apr 6, 2024Updated on Oct 15, 202521OKX Valentine's day crypto gift - terms and conditions (SEA region)
Users from the following countries or regions (subject to verification information) may not be eligible to participate in this campaign: please refer to clause 2.2 of OKX's Terms of Service.Published on Feb 13, 2025Updated on Feb 9, 20261What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on Apr 10, 2025Updated on Mar 16, 2026624How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Apr 17, 2026202How can I switch the site to my preferred language?
This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on Jan 15, 2026Updated on May 18, 202627Why do I need to complete an identity re-verification during the service update? (LATAM)
You can update your country of residence by going to Profile > Country or Region > Change region.Please note that when changing your country of residence: You will need to provide a valid ID document from the new country, or a document accepted for that region You may need additional documentation proving your new residence Your account will be updated in accordance with the regulations of the new country If the system does not allow you to make the change on your own, please contact us via chatPublished on Apr 23, 2026Updated on Apr 30, 2026What's KYC: What to expect and why it matters?
KYC involves several layers of verification depending on your activity, region, and risk profile. Here's what the process may include:1. Identity Verification Upload a clear photo of a valid government-issued ID that meets the requirements of your region (e.g., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2.Published on Jun 24, 2025Updated on Apr 6, 202660What is the New User Full Rebate Program?
Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate. OKX doesn't guarantee the value of rewards at the time of use or withdrawal. Prices of digital assets, including stablecoins, can increase or decrease at any time.Published on Mar 16, 2026Updated on May 15, 20263Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on Jul 20, 2023Updated on Feb 5, 2026807Why is my deposit locked?
Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed. If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.Published on Dec 19, 2023Updated on Apr 24, 2026981P2P ad requirements (Asia)
This is an exclusive summary of pre-requirements for makers to create ads, according to regions.Published on Aug 28, 2023Updated on Nov 17, 2025192How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on Sep 25, 2023Updated on May 6, 202631,325P2P ad requirements (LATAM)
This is an exclusive summary of pre-requirements for makers to create ads, according to regions.Published on Aug 28, 2023Updated on Nov 17, 202557USDⓈ contract FAQ
Different applicable entities: USD is not applicable for futures settlement currency in certain regions (such as Seychelles、AU). Unified liquidity: The USDⓈ futures aggregates multi-currency liquidity, enhancing trading depth.2. Can I trade USDⓈ futures? All entities that support futures trading, including: Bahamas, UAE, Seychelles, AU, etc. ; but the choice of settlement currency is subject to regional restrictions.3. What should I prepared before using the USDⓈ futures?Published on Oct 17, 2025Updated on Apr 27, 20265