The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.

How can I restore my Pay account after changing devices? Changing devices: If you switch to a new device, as long as your new device (with the same Google or Apple ID) supports passkeys and you sign in with your existing account, you can continue using your passkey normally.

I have moved and cannot provide proof for the address shown on my ID. What should I do? You may provide Proof of Address for your current residence. It does not need to match the address on your ID. Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected?

If you converted non-Pay assets to Pay assets, you'll notice a decrease in your Convertible category and an increase in your Pay ready category. The changes will be reflected in a couple of minutes, ensuring your balances are updated in real-time. Learn more about other parts of Pay here.

You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3. How does Pay Passkey synchronize across devices?

There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.

You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.

Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing.

No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.

Participating in such schemes often requires users to provide personal details such as name, ID number, phone number, email address, and bank card information. This exposes users’ personal data to these platforms, which may misuse the information for illegal activities such as fraudulent loans or fake donations, potentially resulting in financial losses. Users are often required to pay a deposit before participating.

If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.

You can use the OKX Card anywhere Visa or Mastercard is accepted: Physical stores while traveling Hotels, restaurants, and airline bookings International websites and online services The OKX Card also supports Apple Pay and Google Pay for easy contactless payments.

Auto top-up automatically transfers funds from your OKX Exchange account into your OKX Pay wallet when your Pay balance drops below a threshold you define. No manual action is needed.What do I need to configure when setting up a rule?

You can activate Pay by following these steps:How do I activate Pay? Open the OKX app and select the Pay icon on the Exchange page. Select the pay icon to enter the Pay page Activate the Pay account according to the operating instructions: on the Pay page, select Activate Pay, complete the security verification (as shown on the screen), and your Pay account will be activated.

Pay any contact 1. Open OKX Pay app, tap the ↑ icon > Select Pay any contact 2. Select the crypto and network > Enter the transfer amount > Next 3. Select the recipient > Pay 4. Complete the verificationTransfer to Exchange 1. Open OKX Pay app, tap the ↑ icon > Select Transfer to Exchange 2. Select the currency and network > Enter the transfer amount > Next 3.