Assets are frozen or insufficient margin: If the assets in your account are being used for other trades (such as spot orders), resulting in a freeze that prevents opening positions, or if the margin is insufficient, you may not be able to view your positions. You can cancel spot orders or transfer more assets to your trading account.

Learn more about your account by visiting our OKX FAQ page.

The process for sub-accounts to find deposit addresses is the same as for the main account. If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.

Continue to link your account A page with your account details on both OKX and OKX TR platforms will appear. Once you've confirmed the details, select the Link option to start connecting the accounts Note: if you haven't signed in on your OKX TR account, you'll be requested to do it before proceeding to the linking phase. If the accounts are correct, proceed to link both accounts Your account is successfully linked with your OKX TR account and select OK to proceed to the next phase.

to download the statementI want to download account statements from a specific date To download your statements from a specific date, please follow these steps: Go to My assets > Account statement to view the available monthly statements Select Download at the bottom of the Account statement page Select Customized statement Select your preferred date, then select Generate Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement

If you don’t already have an account, you can visit the sign-up page or follow the instructions below. Learn more about phishing attacks and how you overcome them here.How do I set up security for my account?1. Sign up for a new account on OKX Navigate to our homepage and select Sign up, located in the top right corner. Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account.

AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc.

Get SMS/email and Authentication code and Continue to close the account Note: it's required to bind with an authentication app in your account before closing itWhy can't I close my account?I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help.

Get SMS/email and the authentication code and Confirm to close the account Note: it's required to bind with the authenticator app in your account before closing it.Why can't I close my account?I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help.

However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze account

Select User Center at the top left corner Go to Account settings and select Security Find Account management, select Freeze account Select Proceed Select Freeze account You can freeze your account after selecting Proceed Note: it's required to bind with Google Authentication in your account before freezing it.

Depending on how your AA Smart Account was created, the deletion method may differ. Please read the following carefully before proceeding.Scenario 1: AA Smart Account created under a standard wallet If you no longer wish to use an AA Smart Account that was created under a standard wallet, you can delete the AA Smart Account individually. Steps: 1.

Note: One private key wallet can only create one AA Smart Account Select the Private key to back up your AA Smart Account Select your AA Smart Account > the chain that you wish to back up and select Copy anyway to back up your AA Smart Account's private key Select your AA Smart Account to copy your private key Select Copy anyway to copy the private keyKeyless Wallet This wallet doesn't store the complete private key on your local device, hence it can't be backup Note: Exported AA Smart Accounts are

Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?

If you want to learn more about your verification information, please ensure your account is logged in.How can I check my account name?On the app Go to P2P trading > Profile > Payment Select Add payment method > select Bank transfer as payment methodOn the web Go to Buy Crypto > P2P trading > My profile Select Add Payment method > Select Bank transfer as payment methodHow can I check my sign-up date?