For legitimate deposit services, simply transfer funds directly to the recipient’s address to complete the transaction.Other scam cases Case 1: Leaking your wallet mnemonic/private key to a scammer Scammers may ask users to share their screens under the pretense of offering investment guidance, low-price product deals, or private crypto trading. They then instruct users to create a wallet and, through step-by-step guidance, trick them into revealing their seed phrases or private keys.

Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.

In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.

In this case: You can still withdraw your remaining crypto assets by sending them to an external wallet via blockchain transfer within the given time frame. Trading, P2P, fiat deposits and withdrawals, and card functions won't be available. Appeals for permanent restrictions aren't accepted in cases involving confirmed violations.

Another edge case may occur when a repayment is marked as successful, but a very small amount of the borrowed crypto remains unpaid due to trading fees applied during the order. In this case, simply initiate another repayment using collateral to settle the remaining amount. If you're wondering how Flexible Loan works, you can learn more here.

Our customer support team strives to handle all your disputes with care, but we'll need some processing time to review your case. The resolution of the case depends on the response of both buyer and seller. Also, the more relevant information you provide, the faster we can handle your case. Please allow up to 24 hours for the team to respond to your case.How can I raise a dispute in P2P Trading?On the app Head over to the canceled order page and select the Need help?

For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4. Return to your Web3 wallet, select Send > select crypto and network Select send in your Web3 wallet 5. Paste the deposit address you copied from your exchange account Paste your deposit address 6.

Due to market fluctuations and factors like market depth, in some cases when the market experiences extreme volatility, our system may be unable to close copy trade positions due to price limit rules or other factors. In these cases, we’ll notify copy traders by email and in-app notification to manually close their position.

In this case, you can upgrade your account level to enjoy a higher borrow limit. Please refer to https://www.OKX.com/fees (3) If neither (1) nor (2) is your case, you may not able to borrow cryptos as too many users are borrowing cryptos at this time. You can try again later. 7. How can I arbitrage via Unified account?

Open Position: Order would be blocked in case of opening a long position should the order price sent is higher than the price limit. Order would be blocked in case of opening a short position should the order price sent is lower than the price limit. Close position: To prevent manipulative actions based on irresponsible behaviors, the order price is limited to 25% deviation from the index price.

We will escalate your case to the appropriate team and notify you through your ticket as soon as the change has been completed.4. Is OKX still the same platform?

This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.

In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.

In certain cases, restrictions lasting 24 hours or longer may be applied based on advanced risk control settings. These restrictions help: Discourage suspicious funds from entering the platform; Lower the risk of bank accounts being frozen; and Enhance overall user asset safety.How can I tell if my order is subject to T+N protection?

In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.