All
FAQ
Announcements
Product documents
OKX is going to delist several spot trading pairs
In order to maintain a robust spot trading environment, we constantly monitor the performance of all listed projects and review their listing qualifications on a regular basis. Based on feedback from users and the OKX Token Delisting / Hiding Guideline, we will be delisting several projects that do not fulfill our listing criteria. The affected projects are as follows: RACA/USDC; XCH/USDC;...Published on Apr 28, 2023Updated on Nov 17, 2025AnnouncementsOKX is going to delist several margin trading pairs
In order to improve market liquidity and improve the overall user experience, OKX will delist several low-liquidity margin trading pairs. The details are as follows: Margin trading OKX will: Margin trading pairs Cease borrowing feature Delisting time ALPHA-USDT April 11, 2023, 06:00 AM UTC April 18, 2023, 03:00 AM UTC BAT-BTC April 18, 2023, 06:00 AM UTC ENJ-BTC April 18, 2023, 07:00 AM UTC...Published on Apr 6, 2023Updated on Nov 17, 2025AnnouncementsHow do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on May 12, 2026FAQ5,376How do I view my account information (email/phone) ?
On the app Go to P2P trading > Profile > Payment Select Add payment method > select Bank transfer as payment methodOn the web Go to Buy Crypto > P2P trading > My profile Select Add Payment method > Select Bank transfer as payment methodHow can I check my sign-up date?On the app Go to P2P trading > ProfileOn the web Go to Buy Crypto > P2P trading > My profileHow can I check my phone number/email address linked to my account?Published on Jun 18, 2024Updated on May 14, 2026FAQ121How do I modify my collection's information on the EVM network?
You can modify the information of your collection in the EVM network as follows: Go to Wallet and connect your OKX wallet, then go to Dashboard > NFTs. Select More and follow by Created to view your collection. Alternatively, you can go to Marketplace > NFT > NFT studio and select My creation.Published on Jun 7, 2024Updated on Oct 23, 2025FAQ38How to fix Pay passkey error on Android devices
To delete the same Pay passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app.Published on Dec 8, 2025Updated on Apr 17, 2026FAQ42FIL, DOT, and ARB now available on Dual Investment
How to subscribe on the OKX App: Step 1: Go to Grow > Earn > Structured Products > Dual Investment Step 2: Select FIL, DOT, or ARB. Step 3: Select "Buy low" or "Sell high" and select one of the available products. Step 4: Enter an amount higher than the minimum subscription amount. Go to the table below to see the minimum subscription amount for each crypto.Published on Apr 27, 2023Updated on Nov 17, 2025AnnouncementsHow to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on Dec 8, 2025Updated on Dec 26, 2025FAQ2,749How do I buy and sell crypto with a third party?
On the App Open your OKX App, then select Trade (double tap) > Buy and sell Double tap Trade to view trading options Go to Buy or Sell, then select the fiat currency and cryptocurrency you wish to transact.Published on Sep 5, 2023Updated on Apr 6, 2026FAQ674How do I transfer/deposit crypto with my sub-accounts?
After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on Aug 22, 2023Updated on May 13, 2026FAQ7,853Step by Step Guide to Managed Trading Sub-accounts
The default setting for auto-unbinding is disabled.Manual unbinding Go to the [Sub-account] page and select [Client Accounts] 2. Select [Binding] - [Unbind] then follow the instructions to finish the unbinding process Auto unbinding Go to the [Sub-account] page and select [Client Accounts] 2. Go to [Action] - [Managed trading sub-account settings] 3. Select [Manage unbinding] and enable auto-unbindingPublished on Mar 21, 2023Updated on Apr 23, 2025Product documentationHow do I use the chart trading layout?
Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on Jan 29, 2024Updated on May 13, 2026FAQ126How do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on Aug 26, 2025Updated on Apr 23, 2026FAQ52OKX Orbit FAQ
Go to Planet > tap + in the top-right corner > New Chat to view your contact list.Q: How do I disable phone contacts syncing? iOS system: Go to Settings > Scroll down and tap Apps > Search and select OKX > Go to Contacts and select None to disable the syncing Android system: Go to Settings > Apps / App Management > Select OKX > Tap Permissions > Disable ContactsGroup ChatQ: How do I create a group chat?Published on Mar 31, 2026Updated on May 15, 2026FAQ5Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm. The transfer is typically instant.Add funds via on-chain deposit (external wallet) Go to the Pay tab → Add funds → From external wallet.Published on Apr 20, 2026Updated on Apr 20, 2026FAQ