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How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire.Published on Dec 12, 2024Updated on Oct 15, 2025FAQ80OKX Brazil is updating its terms of service
As part of this new service, you will be able to interact with a platform fully designed for our Brazilian users, including full local customer support and the ability to make deposits and withdrawals in cash (BRL) in your OKX account, making your digital transactions smoother and more convenient. As part of the migration to the new entity, it is important that users only have tokens available at the local entity.Published on Feb 5, 2024Updated on Nov 17, 2025AnnouncementsHow do I claim McLaren Race Rewind NFT?
If you haven't created a wallet or need to import your wallet to be part of the McLaren Race Rewind, visit here to learn more.How do I claim the McLaren NFT on OKX Marketplace? Visit the Drops Page and over there, select Claim Select Claim to start the claiming process This will prompt a confirmation signature in your wallet.Published on Jun 13, 2024Updated on Sep 12, 2025FAQ27How to withdraw, trade and stake WLD tokens on OKX wallet?
The Worldcoin Campaign comprises of 2 parts. Part A offers 2 activities for users to experience trading WLD on OKX Wallet-DEX while Part B offers 1 activity for users to experience staking on OKX Wallet-DeFi. Learn more about it here.Published on Jul 28, 2023Updated on Feb 12, 2026FAQ103Why do I need to complete an identity re-verification during the service update? (LATAM)
As part of an update to our systems, we require all users in the region to update their identity verification in order to comply with current local regulations. This is a mandatory legal requirement that applies to all platform users, not only to your account.Published on Apr 23, 2026Updated on Apr 30, 2026FAQOKX Wallet now supports the WEMIX3.0 network
This integration is part of OKX's wider partnership with WEMIX. Additional integrations and campaigns between OKX Wallet and WEMIX are expected in the near future. OKX team January 5, 2024Published on Jan 5, 2024Updated on Nov 17, 2025AnnouncementsDelisting ApeCoin from On-chain Earn
No action is required on your part. Thank you for your continued support as we work to provide better products for our users. If you have any questions or need assistance with your account, please feel free to contact our support team at support@okx.com. We’re here to help ensure a smooth transition during this update. OKX team November 16, 2024Published on Nov 16, 2024Updated on Apr 1, 2025AnnouncementsHow do I level up my trades with Mizar?
Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar? Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar. Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up.Published on Mar 28, 2024Updated on Jan 2, 2026FAQ5OKX to support BABYDOGE on the X Layer chain
As part of the ongoing X Layer PP upgrade and OKB gas optimisation, BABYDOGE support on the OKTC chain will be gradually sunset. Following this adjustment, users are advised to manage their BABYDOGE assets via the X Layer network going forward to ensure uninterrupted access to deposit and withdrawal services.Published on Dec 31, 2025Updated on Feb 11, 2026AnnouncementsHow do I generate AI artwork on OKX marketplace?
Whether you're a seasoned artist or just discovering your creative side, OKX invites you to be part of this exciting journey into the world of non-fungible tokens, where art knows no bounds. Explore, create, and embrace the NFT revolution with OKX.Published on Nov 13, 2023Updated on May 4, 2026FAQ23How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on Sep 11, 2024Updated on Sep 12, 2025FAQ31Launch of Perpetual Swap & Transaction Fee Adjustments
Before taking part in the competition, please review the related terms for perpetual swap trading. Perpetual Swap Trading Guide: https://OKXsupport.zendesk.com/hc/en-us/sections/360003039191-Perpetual-Swap-Trading 3. Perpetual swap trading is scheduled to launch at 17:00 Dec 10, 2018 (CET, UTC +1) (subject to delay, depending on trading simulation test results).Published on Nov 30, 2018Updated on Nov 17, 2025AnnouncementsHow do I link my OKX account to OKX TR account?
Note: when your account is successfully linked with your OKX TR account, you'll be seeing Linked status on the OKX account part under the Linked accounts section. Enter into the Withdraw page to start the withdrawal processPublished on Mar 3, 2026Updated on Mar 30, 2026FAQ10VIP rate adjustment FAQ
As part of this adjustment, the entry requirements and corresponding fee benefits for each VIP level have been updated. After the adjustment takes effect, if your trading volume remains unchanged, your VIP level will be automatically upgraded by one level (for example, from VIP 5 to VIP 6), and the new fee rates will apply automatically.Q7: Is this adjustment permanent? Will there be further adjustments in the future? This adjustment is part of our ongoing optimization efforts.Published on Nov 3, 2025Updated on Feb 1, 2026FAQHow do I trade when my balance is locked by open orders?
If you’re unable to place an order because of insufficient balance, it’s possible that part of your funds is currently locked. Once these locked funds are released, your available balance can be used normally to place new trades.What are occupied assets? When you place an order at a specified price and it isn’t immediately matched in the order book, the order will remain in the order book as a pending order until it’s filled or canceled.Published on Mar 20, 2023Updated on Jan 30, 2026FAQ118