All
FAQ
Announcements
Product documents
US Christmas Crypto Gift Campaign
Each eligible participant can create and share up to five (5) crypto gifts valued at $20 each with their friends. Recipients (friends) must also complete KYC in order to claim the gift. Only new OKX users are eligible to claim a crypto gift. Gift recipients must register and complete KYC within 48 hours of receiving the crypto gift invitation. Each eligible recipient may claim only one (1) gift during the Crypto Gift Campaign Period.Published on Dec 24, 2025Updated on Dec 24, 2025OKX Web3 wallet customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on Aug 28, 202555OKX customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on Oct 8, 202587World Cup VIP Exclusive Gift Set FAQ
Riding the excitement of the World Cup, OKX is rewarding our VIP users with an exclusive gift set. The gift set contains an OKX limited-edition Mini Soccer ball, football jersey with personalized name and number on the back, among other items.How can I get the World Cup VIP Exclusive Gift Set? A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set.Published on Dec 19, 2025Updated on Apr 24, 2026318Common scam tactics
The scammer promised a reward in exchange for entering a gift code. Trusting the offer, the user entered the code, only to discover their account balance of 208U was drained. An investigation revealed that after the user deposited 208U, the funds were transferred to a trading account, converted to ETH, and sent as a "gift" to the scammer wallet under the pretense of a fake "bonus event."How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual?Published on Sep 28, 2023Updated on May 14, 20262,684US Holiday Campaign - Terms and Conditions
Qualified new deposits include: on-chain deposits of any crypto to your OKX account; USD cash deposits to your OKX account with ACH bank transfer or via debit card; or Direct purchases of crypto on OKX via ACH bank transfer, debit card, or Apple Pay and Google Pay. Net deposits are calculated as your total deposit amount minus your total withdrawal amount during the campaign period after your enrollment.Published on Nov 6, 2025Updated on Dec 2, 2025OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Jan 8, 2026369How do I deposit USD with a debit card?
Provide your card details to add your debit card, then select Next Provide your billing address, then select Next Complete the debit card verification process Note: you'll have 60 minutes to complete your debit card verification before completing your order.Published on Mar 2, 2026Updated on Mar 2, 20261How do I buy crypto with debit cards?
You can skip this step if you have already added a card Provide your card details to add your debit card, then select Next Provide your billing address, then select Next Complete the debit card verification process Note: you'll have 60 minutes to complete your debit card verification before completing your order.Published on Sep 13, 2024Updated on Feb 19, 20267How do I safeguard my Web3 wallet from fraudsters?
Use legitimate services only: avoid clicking on falsely advertised links for gift cards, fuel cards, recharge cards, etc., especially those offering redirection services. For legitimate recharge services, please use the recipient's provided address to prevent financial losses.What should I do if my wallet is compromised?Published on Dec 13, 2023Updated on May 6, 20261,017Why can’t I see or use my crypto balance?
Some blockchains use a UTXO model, where your balance is made up of discrete unspent outputs created by previous transactions. These outputs must be confirmed on the blockchain before they become available to spend or show in your balance. In some cases — especially during busy network conditions — there can be a slight delay before these UTXOs are fully recognized and displayed in your OKX balance.Published on Oct 14, 2025Updated on Apr 29, 2026How do I buy crypto with my cash balance?
Is there a fee for buying with my cash balance? No, there's no fees associated with buying with your cash balance.2. Why did my purchases with my cash balance fail? A purchase may fail due to reasons such as insufficient balance, high market volatility, or a system error. If you encounter any issues, please retry as it maybe a temporary issue. If the issue still exists, feel free to reach out to our customer support for further assistance.3.Published on Jan 21, 2025Updated on Dec 5, 2025How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on Apr 21, 2026Updated on Apr 30, 20261Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
OKX Pay (your USDG/USDT/USDC wallet on X Layer) and your Funding balance (exchange and trading account) are separate. You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm.Published on Apr 20, 2026Updated on Apr 20, 2026How do I verify OKX's ownership and balance of the wallet address?
Compare the sum of address balances of a specific crypto chain at the snapshot height time with the sum of address balances in the snapshot file published by OKX to verify whether they are consistent. To query the address balance at the snapshot height, you can either configure node rpc or use OKLink's open API.How do I verify BTC specified address balance and total balance? 1.Published on Sep 26, 2023Updated on Jan 26, 20261,002