FAQ

Account, security, and verification

How do I close my account? (web)
Published on 22 Aug 2023Updated on 3 Apr 2026457
How do I close my account? (app)
Published on 22 Aug 2023Updated on 3 Apr 2026889
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 24 Mar 2026398
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Mar 2026363
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2026385
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 9 Feb 2026592
How do I change my login password?
Published on 22 Aug 2023Updated on 4 Mar 202619,585
How do I update my login password?
Published on 22 Aug 2023Updated on 15 Oct 202528
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 4 Apr 20267,372
I haven't received the SMS code
Published on 16 Aug 2023Updated on 30 Mar 202632,669
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 31 Mar 202612,919
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 29 Jan 20264,259
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 9 Feb 20261,991
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 2 Apr 20264,575
OKX Beginner's Guide
Published on 20 Mar 2023Updated on 19 Feb 20261,719

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