FAQ
Account management and security
- How do I download my account statements?Published on Nov 6, 2024Updated on May 5, 202691
- How do I register an account on OKX?Published on May 23, 2024Updated on Apr 27, 202627,631
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on May 8, 20266,240
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Apr 24, 20264,365
- How do I change my phone number?Published on Sep 7, 2023Updated on May 5, 202614,584
- How do I change my email?Published on Sep 6, 2023Updated on May 5, 20264,123
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on May 8, 202613,879
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Apr 16, 202616,256
- How do I close my account? (web)Published on Aug 22, 2023Updated on May 4, 2026460
- How do I close my account? (app)Published on Aug 22, 2023Updated on May 5, 2026895
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Mar 24, 2026402
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Mar 25, 2026370
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 27, 2026468
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on May 8, 2026393
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Apr 17, 2026594
Showing 16-30 of 38 articles