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Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom (specifically regarding our derivatives-related Services for retail users), Bangladesh, Bolivia, Donetsk, Luhansk and Malta. This activity does not constitute and shall not be considered to be investment advice or a recommendation to deal in any product or investment. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and can even become worthless.Published on Oct 24, 2023Updated on Feb 9, 202637TradFi/Stock Perpetuals FAQ
You're advised to check our official OKX announcements. 9. How can I verify the listed Stock Perpetuals, their pricing, and market makers? Stock Perpetuals are perpetual contract products launched by OKX that track the prices of stocks and related instruments in traditional financial markets. Stock Perpetuals track stock asset prices, allowing you to participate in trading based on price movements without directly holding the underlying stock assets.Published on Apr 1, 2026Updated on May 21, 20267How do I create/import an OKX wallet?
This limit includes all created, imported, hardware, and watch-only wallets. Getting started on App Go to our website and select Download app. Alternatively, you can also search OKX on the App store or Google play. How do I create a new OKX wallet or import an existing OKX wallet? Creating a new OKX wallet or importing an existing OKX wallet is simple and hassle-free.Published on Aug 24, 2023Updated on May 21, 20263,882Passkey FAQ
To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to the latest app version. You'll then see an option in your Security Settings to delete the passkey manually if needed.9. What if I see a pop-up notification saying passkeys aren't supported in my region when logging in? You can proceed by logging in with your password as usual.10.Published on Mar 19, 2025Updated on May 26, 2026129Travel Rule FAQ
You will need to complete the withdrawal again, ensuring that all recipient details are accurate.If you're making a withdrawal to a private wallet:1. Under the Travel Rule, why do I need to verify the ownership of a private wallet? As part of our efforts to align with both local and global requirements, you're required to verify your personal (non-custodial) wallet addresses if you're in the regulated regions. This helps provide a safe and accountable platform for all.2.Published on Jul 20, 2023Updated on Feb 5, 2026808How do I update my Ordinals collection information?
The only difference is you're required to select Yes in the Claim collection field and fill in the collection link that is listed in our marketplace. Select Yes and insert the collection link to claim your collectionPublished on Jun 7, 2024Updated on May 8, 202632How do I fix errors when submitting my institutional verification?
Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.Published on Oct 10, 2024Updated on Oct 8, 202560Copy traders: How do I choose a lead trader?
On the App: On the app, tap Trade twice, then select Bots & Copy Select your Profile Picture Select Following and once you're on the page, then all of the Lead Traders who you're following will be shown Select the Profile Picture of the Lead Traders to check the overview of their trades On the Web: Select Trade > Bots & Copy > Profile Select Following and once you're on the page, then all of the Lead Traders who you're following will be shown Select the Profile Picture of the Lead Traders to checkPublished on Dec 22, 2022Updated on May 26, 2026261What's the P2P Merchant Program?
Merchants get to enjoy zero fees when they trade, and the higher tier you're at, the more benefits you'll reap.What are the available tiers in Merchant Program?Published on Sep 5, 2023Updated on Apr 28, 2026624How do I buy and sell crypto with AED balance?
Make sure you've read the margin balance reminder before proceeding to transfer AED Make sure you're selecting Funding in the From field and Trading in the To field, and the asset that you want to transfer in the Asset Make sure you're transferring from your funding account to your trading account Insert the amount that you want to transfer and select Confirm to complete your transfer Note: this feature is only available after you have updated our OKX app to version 6.90.0 or later.On the web You'llPublished on Oct 25, 2024Updated on Nov 17, 2025244How do I migrate my email address or phone number to another account? (web)
You're not allowed to withdraw your assets after the account is closed. Account migration can't be completed if the account being closed is linked to both a phone number and email address. Each user can only have one verified account.Published on Aug 22, 2023Updated on May 15, 2026393Affiliate activity portal - join page enhancement
You can only promote one activity at a time using this new feature. This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote? Simply check the checkbox on the other activity that you're trying to display on the Join page. Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on Jun 8, 2023Updated on Mar 25, 2026221How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process. For example, if you're a financial institution dealing with transactions such as deposits, loans, investments, trading, and currency exchange.Published on Dec 12, 2024Updated on Oct 15, 202580How do I make a deposit? (web)
You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.Published on Aug 13, 2023Updated on May 15, 20267,937How do I migrate my email address or phone number to another account? (app)
You're not allowed to withdraw your assets after the account is closed.Published on Aug 22, 2023Updated on Apr 17, 2026594